Project puzzled is my final master project. The project is done in collaboration with ABN AMRO. The goal of the project is to improve information sharing in knowledge intensive departments. As a solution Puzzled is created, a physical digital hybrid. Puzzled helps users to easily visualize processes, improve communication and store information. The physical element consists out of hexagons that can be customized to resemble a process step. By linking different hexagons a process overview can be created. The blocks can be used to strengthen communication by giving users a shared physical medium. The digital element is a database on which users can easily upload their process visualizations and explain the process.